Prior to joining the KPMG Trade and Customs Practice in July 2018 as Partner, Joy was President and CEO of the Canadian Importers and Exporters Association (I.E.Canada) for 8 years. Joy brings over 30 years of experience in customs compliance to the I.E.Canada team. Joy started her career in Montreal and worked for over 10 years for well known customs brokers/freight forwarders giving her hands on operational experience. In her role at I.E.Canada, Joy sat on various Canada Border Services Agency (CBSA) working groups and provided input on various program and policies from the design phase through to implementation by the CBSA. Examples of the programs Joy consulted on included: the eManifest project (carrier data to customs clearances); the Single Window Initiative (government agencies other than customs requirements, importer data transmission for clearance); the Accounts Receivable Ledger (ARL) (payment and refund reconciliation between importer and customs); and, the Customs Accounts Receivable Management (CARM) (Currently underway, involving customs clearance, duty calculation. It will tie into eManifest, Single Window and ARL). Prior to joining I.E.Canada, Joy was a Vice President and Managing Consultant for JPMorgan Global Trade Management Services based in the Toronto, Ontario area and specialized in matters of customs and international trade for both Canada and the U.S. based clients. Prior to the above, Joy spent a number of years developing her expertise employed as a Senior Manager with public accounting firms of KPMG LLP and Deloitte & Touche LLP as a Customs and International Trade consultant. The accounting firm environment provided her with extensive experience related to advising multinational clients in terms of meeting import and export requirements while minimizing costs. Her experience with professional tax and supply chain advisers has given her a background rich in understanding how customs and trade issues play an important role in developing corporate strategies. Her experience in advising how matters such as income tax transfer pricing and customs valuation fit into complex international restructuring plans have been key to her success as a consultant. Joy has sat on various committees as advisors to Federal Ministers and has testified before both the House of Commons and Senate Committees on International trade on matters directly impacting Canadian importers and exporters. Joy’s credentials include a Bachelor of Arts from Concordia University in Montreal, Quebec in 1987. She later sought and received honours when writing for her qualified customs brokers’ status in 1990. In 1993, Joy gained her professional customs brokerage status. In 2011, Joy gained her Professional Logistician designation.